Universal Auto Repair inc.

R C a month ago

Took my 13 jeep compass in because it was making a noise from the wheels he changed the hub gave it back to me with a 4wd and traction control light on that was not on when i brung it while still making the same noise i said fix it, he looked again he said he can’t find the problem i took it to another shop same day and they diagnosed the problems that he couldn’t find “bad hub wheel sensor and a leaking rear differential” they over charge me $390 for a hub and labor but i give you two stars because you have me a $100 back! There diagnostic skills are horrible i wouldn’t go back!

Marina Goldfarb 2 months ago

I had a great experience with Universal Auto Repair. The team was professional, honest, and very helpful from start to finish. They explained everything clearly, completed the work in a timely manner, and made the whole process easy and stress-free. I truly appreciate their excellent customer service and attention to detail.

Patrick Adamski 3 months ago

I rally am not good with reviews becuse I am brutally honest , so this is the 3rd time I got the text. Rotate tires 20$ ✅. Head seal 560$ originally quoted by the secretary/ wife . Both are nice people , but this day and age EVERYONE is out to gouge you . I skipped the 450$ price tag on blower motor and I don't think it's broke . I think it needs a new wiring harness . Now I am sure shops have way of checking if part has failed , but never did. . For me if I have to turn 3 bolts and disconnect a wire Barnes and then plug back in I would never charge what is it 100$ labor ? 150? It's a 30 min job by a train mechanic. The part pretty much won't ever exceed 200$ so that felt really gougey after paying them over 2 k $ ... I put a 60$ amazon one in and it does the job. But I am still gonna change the wiring harness to be on the safe side. I guess search around for good deals. 450$ is outrageous for a blower motor on a jeep wrangler. No removal of even glove box. Just 3 bolts/screws a light screw , and re-plug in the wiring. Done ! I would probably suggest taking it there for inspections maybe some break work flat tire I feel like I was overcharged $100 on the seal And I also feel like

Domenice Taylor 4 months ago

Went for my oil change. Great crew and even better service. I was in and out in no time . Will be going here for all my auto needs moving forward! Highly recommend 👌

AJ Tyler 4 months ago

I didn’t have a great experience here the second time around. I brought my car in for a screeching noise and was told I needed an alternator and belt replacement, which I paid for, but the issue was never fixed. When I called back for clarification, the shop manager was immediately defensive instead of trying to help resolve the issue. I later took my car elsewhere and found out it only needed a brake service. I was disappointed by both the misdiagnosis and the lack of professionalism in handling my concerns. I hope they improve their customer service moving forward, although that seems unlikely based on how they respond to customer feedback. Appreciate the learning lesson though. Best for your business.